I am unable to log in to Online Banking, what should I do? (2024)

FAQs

Why isn't it letting me log into my online banking? ›

Please ensure you are using an up to date and fully supported browser to use Digital Banking. Make sure you have cleared temporary internet files and cookies and your browser has extensions and add-ons disabled. If needed, also try restarting your device and router, and try a wired connection.

Ensure you're on the bank's official website, with a secure connection. Check your bank's service status to see if the issue is on its end. Check your login credentials and reset them if you're unsure. Update your browser to benefit from the latest security patches.

The error message “Account Temporarily Unavailable” could mean there is a connection issue or the site has been taken down for maintenance. If you close the site and reopen it the message will usually go away, and you can continue with your transaction.

Bank accounts are typically frozen for suspected illegal activity, a creditor seeking payment, or by government request. A frozen account may also be a sign that you've been a victim of identity theft. Each situation requires specific actions to unfreeze the account.

The main reasons accounts get blocked:

Suspected fraud. Lack of use. Suspicious transactions. Disputes with your bank.

Common reasons consumers are turned down for a bank account include a history of overdrafts, unpaid bank fees or suspected fraud. Applications can also be denied due to mistakes on one's checking account report. If you've been denied a bank account, ask the bank why this happened.

If you find yourself being locked out of online banking (even though you know your password is right!), it could be caused by not properly logging out the last time you accessed your online banking via the mobile app or web browser.

Online banking is at risk of cybersecurity threats that could expose confidential and sensitive financial information of the customer. Hackers use various tactics like phishing attacks, malware, and ransomware to gain unauthorized access to accounts.

Open your web browser on your computer and visit your bank's website. Select “online banking." Browse the homepage of your bank's website and click on the link that says “online banking." If you don't see the words "online banking" specifically, just look for the button that says "login."

What does it mean if your bank account is inaccessible? ›

Bank accounts can be frozen for such reasons as your financial institution suspecting fraud or illegal activity. Your funds can also be made inaccessible if your bank is adhering to a court order about unpaid debts you owe. In addition, the government can freeze your account if you have unpaid student loans or taxes.

If your bank is listed as unavailable, it means that currently they are experiencing connectivity issues. It might last from 30 minutes to a few hours. Once the bank makes itself available again, you'll be able to use it to make payments.

If you find yourself being locked out of online banking (even though you know your password is right!), it could be caused by not properly logging out the last time you accessed your online banking via the mobile app or web browser.

If you make 3 mistakes while trying to login to your online banking account , your account will typically be locked for a period of 24 hours as a security measure . This is to prevent unauthorized access and protect your personal and financial information .

Online banking is at risk of cybersecurity threats that could expose confidential and sensitive financial information of the customer. Hackers use various tactics like phishing attacks, malware, and ransomware to gain unauthorized access to accounts.

There are two reasons why this might have happened – both are to protect you and your information. We've logged you out because you haven't used any features for a certain amount of time since logging in. You've left your session without using the log out button.