Once you have received your right credit card, it is important to find out what the credit limit on your card is.
A credit limit is the maximum amount that is available for usage on your credit card. You need to set the right credit limit to keep yourself out of debt and simultaneously build a good credit score.
To check the credit limit on your card, you can refer to your monthly card statement or view it on Citibank Online or the Citi Mobile app. A part of the credit limit assigned to your card account can be used to withdraw cash. This is the 'cash limit'. The assigned credit limit has cash limit included in it. Cash withdrawal from your credit card is subject to applicability ofinterest charges and cash withdrawal fee.
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If you wish to and based on your financial needs, you may request for the increase or decrease the credit limit provided*.
Simply follow the steps below.
- Credit Limit Enhancement
To apply for credit increase, you have to first submit a copy of any one of the following self-attested documents from your registered email ID to retail.dox.india@citi.com:
- •Latest Individual Income Tax Return along with the computation of income
- •Latest 2 months' pay slip or Salary Certificate
- •Form 16 (duly attested and sealed by authorized signatory with the name and designation of the same mentioned).
- •Send a blank email from your registered email ID to cards.service@citi.com with the subject line "I accept increase in credit limit" OR
- •SMS YES CLI to 52484 or +91-9880752484 from your registered mobile number OR
- •Write to us though the 'Your Queries' option by logging into your account OR
- •Call our 24*7 CitiPhone banking service
Alternatively, you can mail the documents with a signed written instruction to Citibank N.A. Mail Room, ACROPOLIS, 9th Floor, New Door No.148 (Old No.68), Dr. Radhakrishnan Salai, Mylapore, Chennai – 600004
Please remember to mention your Citi credit card number for which credit limit increase is required during submission. Your request for credit limit enhancement will be reviewed on receipt of the required documents and if eligible, you can reach out to any of Citi’s contact channels for help in processing your request, which may take 7-10 days.
Sometimes, you may have a pre-qualified 'Credit Limit Increase' offer on your card that will be communicated to you from time to time by the bank. There are no documents required to avail such an offer and all you have to do is share your consent to process the enhancement on your card via any of the following channels:
Once you have shared your consent, it may take up to 7 days for the credit limit increase to reflect in your card. Your eligibility for credit limit enhancement depends on various credit parameters and card performance. Please note, you can send the above responses only if you have received an offer communication on your registered Email-id, Mobile number or in your Citibank Online inbox.
- Credit Limit Decrease
In case you want to reduce your credit limit, you can do so up to the minimum credit limit applicable for your credit card. This however, limits your capacity to freely utilize your credit card or even improve your credit score.
To decrease the credit limit of your credit card, you can simply write to us from the 'Your Queries' option in Citibank Online by logging into your account or contact the 24*7 CitiPhone banking services.
- Consolidating the Credit Limit of two Citi Cards
If you have two active primary Citibank credit cards and you wish to close one card, you can transfer the credit limit of one card to your preferred card and close the other card to enjoy a higher limit, using just one card.
The reward points accumulated on the closed card will be transferred to the active card in the ratio applicable depending on the card type and subject to terms and conditions. However, the outstanding balance and loans on the closed card will not be transferred to the active card. Hence, complete payment will have to be made on the closed card as per the latest statement.
- Consolidating the Credit Limit of two Citi Cards
*If you are a Director of any bank/financial institution and/or their relative, please visit www.citi.co.in/cli.htm for details and contact the 24*7 CitiPhone banking services. T&Cs apply
