YOUR QUESTIONS. ANSWERED.
At ACCESSbank, we're Here for a Reason - Yours. Whether you need after hours support or a quick question answered, we've worked hard to ensure you have the information you need - at your fingertips.
HOW CAN I CONFIRM A TEXT I RECEIVED IS LEGITIMATE?
As a part of our fraud prevention program, you may receive a text message from ACCESSbank confirming a transaction on your account. Here are a few ways you can discern whether this text is from us or someone else:
- We will never ask you for sensitive account information, ask for your password or social security number or ask you for a PIN number or login code.
- We will never use high-pressure language, scare tactics or ask you to visit an unfamiliar website.
- We will not direct you to any links; we will ask for a reply to our message.
- We may ask you to verify that a transaction occurred on your account.
You can always call us too! If you received a text message regarding a transaction on your account and want to confirm it's legitimate, during our normal business hours, please call us at402.763.6000.Or our Fraud Support Line is available 24/7 at 833-735-1897.
MY DEBIT CARD HAS BEEN LOST OR STOLEN. WHAT SHOULD I DO?
If you have questions about your debit card and need to speak to a representative, here's how you can reach us:
- During our normal business hours, please call us at402.763.6000.
- After normal business hours, please call our After Hours Contact Center at833-660-0494.
We encourage to check out ourCard Manager product which allows you to turn your card on and off from your phone. Once your replacement card arrives, we strongly recommend you implement this useful tool which can be found in your online banking.
WHAT IS THE BANK'S ROUTING NUMBER?
ACCESSbank's routing number is 104014138.
HOW CAN I TELL IF SOMEONE IS TRYING TO SCAM ME?
We seem to hear about a new online scam nearly every week. While the internet has changed the world for the better in many ways, there is a downside. Online scams are still widely prevalent, and despite the misconception that they are primarily a concern for senior citizens,a recent study by the FTC found(Opens in a new Window)(Opens in a new Window)(Opens in a new Window)(Opens in a new Window)that more millennials than retirees are now getting scammed out of money online. Everyone can be susceptible to these acts if they are not cautious.
Here are somecommon scamsand how to spot them.
I'VE LOCKED MYSELF OUT OF ONLINE BANKING. HOW DO I RESET MY PASSWORD?
It happens to all of us from time-to-time and resetting your password is easy! Simply follow the steps below:
- From our home page, click on the "Login" button to access our online banking login screen.
- Here, you should see a "Forgot Password" link. Click on it.
- Once on the next screen, indicate the following:
- Username
- Last 4 digits of Social Security Number
- Email Address
Of course, if that doesn't work for you, we are happy to help! You can call us at402.763.6000to assist in resetting your password.
I SEE A TRANSACTION ON MY ACCOUNT I DON'T RECOGNIZE. HOW CAN I DISPUTE IT?
We are happy to help you. Here are the steps you'll need to take to complete the dispute process:
- We can walk you through the steps you'll need to take. Call us at402.763.6000.
- Or you can stop by one of our locationsto complete a dispute form.
- We'll need a good description as to the account activity and why it's concerning to you. For example, we'll ask whether you've shared your card or PIN information, whether your card was lost or stolen or whether it's related to a subscription service.
- Once we've received your full report, we will begin our internal investigation and stay in touch with you as work through the matter as quickly as possible.
HOW DO I SEND A WIRE?
We are happy to help you. Here are the steps you'll need to take to complete a wire request:
- You will need to stop by one of our locationsto complete a wire transfer form.
- We'll need the exact amount you'd like wired and the purpose of your wire.
- Often referred to as "Wire Instructions", we'll ask you to to provide the recipient bank information including the Recipient Bank Name and Routing number and the Beneficiary Name, Account Number and Address.
- We'll also need your signature for our records.
- There is a fee for this service.
If you plan to send funds more frequently, we also offer a great product calledTransfer Nowwhich allows you to send funds between banks in just a click.
I WANT TO INSTANTLY TRANSFER FUNDS USING ZELLE. HOW DO I ENROLL?
We have partnered with Zelle® to bring you a fast, safe and easy way to send and receive money with friends, family and other people you trust. To enroll, you will need to complete the following steps:
- Login toBill Pay
- SelectSend Money with Zelle®
- Enroll your U.S. mobile number or email address
- You're ready to start sending money withZelle®
Learn more here.
HOW CAN I INCREASE MY DEBIT CARD LIMIT?
Some of the restrictions we place on your card are for your protection. However, we understand there are times you may need more access to your funds using your debit card or an ATM. While many of these limits are imposed by regulation, we want to work to meet your needs in whatever way we can.
Simply give us a call at402.763.6000and to learn about your your options.
I've heard about Fednow in the news. What is it and how does it effect me?
You've heard about it in the news but how does FedNow benefit you? FedNow was created to move money between banks more quickly than ever. You can learn more about what's causing the media buzz. The Federal Reserve has developed the FedNow Service to be a safe and efficient instant payment infrastructure that operates around the clock, 365 days a year. Learn more about what FedNow is and how it can benefit you.
