Digital Banking
Go to "Card Management," locate the card, and select "Report lost/stolen."
You also have the option to lock/unlock the card if it is misplaced and then found.
PHONE BANKING
888.800.0123
LOST & STOLEN CARD CENTER
888.297.3416
Features
Contactless card – tap to pay wherever you see the Contactless Symbol- Add your card to your mobile wallet for an even simpler way to pay
- Access to Visa services including:Visa security and fraud protection,Visa Checkout®,Visa Account Updater1,Visa Purchase Alerts2
- Secure online access through Digital Banking
- No fees at allMoneyPass ATM locations
- Choose to make your card an ATM-only card
- Lock/unlock your card in Digital Banking
- Register upcoming travel in Digital Banking to help ensure uninterrupted use of your card while traveling
- Instant Debit card – Issued for newly opened accounts and lost or stolen debit cards, and provides instant access to your account until you receive your personalized debit card with the same built-in, powerful protection features as your personalized debit card
Contactless cardActivate Your Card
Use one of the following options:
- Log in to Digital Bankingon your desktop or in the app, scroll to "Card management," select the card you want to activate, then select "Activate new card"
- Call the phone number provided on the activation label
- Make a withdrawalor balance inquiry with your PIN at any ATM
- Make a purchaseat any merchant using your PIN (not your signature)
- CallCustomer Service during banking hours at 800.843.1552
PIN Information
Forgot your PIN or didn’t receive a mailer containing your PIN? No problem! Call 800.290.7893 and follow the prompts to change your PIN or call 800.843.1552 to request a new PIN mailer be sent to you. Have your card present when calling to change your PIN.
Receiving a new card because your most recent card expires soon or was reordered? The PIN from your most recent card will carry over to your new card. If the reordered resulted in a new card number then you will receive a new PIN mailer.
1Not all merchants participate in automatic updates. Updates are not guaranteed before the next billing cycle.
2There is no charge from First Bank & Trust, but message and data rates may apply. Actual time to receive alert dependent on wireless service and coverage within area. Alerts service may not be available in all areas. Gasoline alerts may not include purchase amount. Account activity qualifying for alert service may vary by issuer. Additional restrictions apply.
The Contactless Symbol and Contactless Indicator are trademarks owned by and used with permission of EMVCo, LLC.
This card is issued by First Bank & Trust pursuant to a license from Visa USA Inc.
